Return & Refund Policy

Return & Refund Policy

At Zentrion, we prioritize customer satisfaction. If you’re not completely happy with your purchase, we offer a return and refund policy for specific cases.

Eligible Return Conditions:

1. Damaged or Defective Products:
   If your product is damaged or defective upon arrival, please contact us within 7 days of receiving the item. You will be eligible for a full refund or replacement.
2. Incorrect Items Received:
   If you receive an incorrect item, please contact us within 7 days of receiving the product. We will arrange for the correct item to be sent or provide a full refund.

Return Process:

• To initiate a return or exchange, please reach out to our customer support team at info@zentrion.net with your order number and clear photos or videos showing the issue (damaged, defective, or incorrect product).
• Return Shipping: Customers are responsible for return shipping costs unless the product is damaged or incorrect.

Refunds:

• Once the returned product is received and inspected, we will process your refund to the original payment method. Refunds may take 5-7 business days to appear in your account.
• Please note: Refunds will not be processed for products that are returned without following the return process outlined above.

Non-Returnable Items:

Due to the nature of our business model, certain products (such as custom items or earrings) may not be eligible for return unless defective. Please check product descriptions for any specific return restrictions.

We appreciate your understanding and are here to assist you with any issues. Feel free to contact us anytime!